Example Restaurant

Our Experience

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First Impressions

The restaurant was easy to find with good signage and convenient parking nearby. The exterior was well-maintained and inviting, with clear accessibility features. The entrance was clean and welcoming, setting a positive first impression.

Upon entering, we were greeted promptly and the staff were immediately aware of our booking. The interior was modern and clean, with good spacing between tables which is always appreciated when dining with allergies.

Allergen Communication

The restaurant handled allergen communication exceptionally well. Before our visit, we were able to access a comprehensive allergen menu online through their website and allergy menu app. The information was clear, detailed, and easy to navigate.

When we arrived, the staff were knowledgeable about allergens and immediately understood the severity of our requirements. They took detailed notes and confirmed everything with the kitchen before we ordered. The communication throughout the meal was excellent, with staff checking in regularly to ensure we were comfortable.

The Food

The food quality was excellent. Portions were generous and well-presented. The kitchen clearly understood our allergy requirements and prepared our meals with appropriate care. The vegan options were plentiful and of high quality, which was a pleasant surprise.

We particularly appreciated that the restaurant had a separate fryer for allergen-free items, which significantly reduced our concerns about cross-contamination. The food arrived exactly as described, and we felt confident throughout the meal.

The Service

The service was outstanding. Staff were attentive, knowledgeable, and genuinely concerned about our safety. They took time to explain the allergen procedures and were patient with our questions. The pre-visit contact we had was also very helpful, with the restaurant confirming they could accommodate our needs.

The staff’s confidence in their allergy processes was evident, and this helped us feel more relaxed. They checked in regularly without being intrusive, and we felt well looked after throughout our visit.

Facilities

The facilities were excellent. The restaurant was spotlessly clean throughout, from the entrance to the dining area, toilets, and visible kitchen areas. Tables and seating were well-maintained, and cutlery and glassware were clean and properly presented.

The toilets were clean and well-stocked, and the overall environment was comfortable and welcoming. The noise levels were reasonable, making conversation easy, and there was good space for accessibility needs.

Overall Verdict

We would highly recommend this restaurant to others with allergies. The combination of excellent allergen communication, knowledgeable staff, good food quality, and clean facilities makes this a safe and enjoyable dining option. The restaurant clearly takes allergy safety seriously, and we felt confident and safe throughout our visit.

We would definitely eat here again and have already recommended it to other allergy sufferers in our community.